Edgar B.
Rating:

Credit Union Comments:
Glad I found this place !

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Ravi Patel
Dealer Comments: Very helpful & attentive sales people. No pressure to buy. Positive experience except the surprise special undesired meeting with the rustproofing sales person. Can't believe they still do that.
Kevin M.
Rating:

Credit Union Comments:
I'm always happy with the service I receive from my credit union

Dealer Visited: Default
Dealer Sales Rep: Tony Williams
Dealer Comments: Overall decent dealership
Quintin D.
Rating:

Credit Union Comments:
Great

Dealer Visited: Tim Lally Chevrolet
Dealer Sales Rep: Devin Lindsey
Dealer Comments: Great salesman
Vladimir V.
Rating:

Credit Union Comments:
We had a great experience. They were super helpful

Dealer Visited: Sunnyside Toyota
Dealer Sales Rep: Mikayla P
Dealer Comments: Not great. They were disorganized, didn't properly prep or clean the van, we had to complain and make them fix problems they missed. They found electrical issues they missed and agreed they had not cleaned properly. They failed to notice that they didn't have the owner info for our for trade in and we had to bring that to their attention so they weren't left with a car they didn't have a title to. We have been Toyota faithful for years and this was terrible service. We would not go back.
Debbie G.
Rating:

Credit Union Comments:
They always gave me immediate help and always returned my calls and gave me all the information I needed to make a good decision on my new vehicle

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Steve Ali
Dealer Comments: Stevie has provided EXCELLENT service to me during my entire experience in purchasing this vehicle along with after the purchase. He was always professional and not too pushy or irritating and answered all my questions with patience and kindness with continued professionalism. I highly recommend this young gentleman.
John H.
Rating:

Credit Union Comments:


Dealer Visited: Elyria Hyundai
Dealer Sales Rep: Gregory Vanik
Dealer Comments:
Lawrence B.
Rating:

Credit Union Comments:
Everyone is so friendly and helpful. I can't say enough about what a great place it is to bank.

Dealer Visited: Sunnyside Chevrolet
Dealer Sales Rep: Rick Belsito
Dealer Comments: It was a little more work than when we've purchased cars in the past, but overall a good experience.
Joseph H.
Rating:

Credit Union Comments:
We did not go thru the credit union for our car lease. Other than that we are happy with the credit union. Been members for over 20 years.

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Karen Burke
Dealer Comments: Karen did a great job. Made us feel very comfortable. Went over everything in the car.
Janet K.
Rating:

Credit Union Comments:
The credit union made the loan process very easy. I went in and within minutes had my preapproval letter. I took the letter to the dealership and very shortly after I had the bill of sale faxed to the credit union I was able to pick up my car from the dealership. The whole process was explained to me and Cara was very helpful and friendly. I would definitely recommend getting a loan through Century Federal Credit Union and will be back the next time I need a loan!

Dealer Visited: I-90 NISSAN
Dealer Sales Rep: Gene Edwards
Dealer Comments: It was a very positive experience. I was greeted immediately when I walked in. I told them the car I was interested in test driving. Gene brought the car around for me to take on a test drive. I asked to have papers drawn up -bottom line out the door pricing. I said I would have to think about it and Gene gave me his card and said to contact him with any questions. No pressure to buy! I liked that! A few days later I made my decision and went back to 1-90 Nissan as they were the most professional, friendly and helpful out of all the dealerships I was at. They made the purchase of my Nissan Rogue very easy. I would highly recommend this dealership and will be returning when I need another car!
George R.
Rating:

Credit Union Comments:
From start to finish the experience was top rate and again Mr Sanders is a gem in the Independence Office and I will sending a letter of how well he is.

Dealer Visited: Kia of Bedford
Dealer Sales Rep: AJ
Dealer Comments: The salesman AJ was very kind and helpful, his assisted manager was nice when we hassle over the car price back and forth overall things were good even time with financial officer.
James S.
Rating:

Credit Union Comments:
Great experience

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Andy Ganda
Dealer Comments: Great experience
Randall C.
Rating:

Credit Union Comments:
good experience

Dealer Visited: Sunnyside Mistubishi
Dealer Sales Rep: Macie McManus
Dealer Comments: Pretty good overall, but signing paperwork took a long time...they could have also delt a few hundred off the car like I was asking
Lindsey R.
Rating:

Credit Union Comments:
Very quick, efficient, and seamless.

Dealer Visited: Sunnyside Chevrolet
Dealer Sales Rep: Michael Foley
Dealer Comments: Mike was great to work with. He helped us with everything very efficiently and explained all of our options clearly. The whole process was seamless and quick!
Richard G.
Rating:

Credit Union Comments:
Made the process simple.

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Jacob Kash
Dealer Comments: Great experience.
Patrick H.
Rating:

Credit Union Comments:
Very quick to respond to and process my application. I was given a very fair rate. The finalization was also a very simple process.

Dealer Visited: Sunnyside Honda
Dealer Sales Rep: Jim Kvasnicka
Dealer Comments: Great service. Highly reccomended.
Eugene K.
Rating:

Credit Union Comments:
been a member for many years. always good experience

Dealer Visited: Sunnyside Toyota
Dealer Sales Rep: Alex Maropakis
Dealer Comments: all went well
Reed H.
Rating:

Credit Union Comments:
Good credit union, very helpful.

Dealer Visited: Default
Dealer Sales Rep: Jerry
Dealer Comments: I bought a new car.
Sam A.
Rating:

Credit Union Comments:


Dealer Visited: Bedford Nissan
Dealer Sales Rep: Devin Koch
Dealer Comments: Dealership took my deposit, but were unable to obtain vehicle quoted. 10 days later I am waiting for a similar vehicle.
Elizabeth D.
Rating:

Credit Union Comments:
signing up was easy, loan rate was very competitive

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Victor Santana
Dealer Comments: very helpful in ordering vehicle and making trade
Paul P.
Rating:

Credit Union Comments:
THEY WERE GREAT. BEST CREDIT UNION IN TOWN AT STRONGSVILLE

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Brian Kennedy
Dealer Comments: NICE DEALER. CFCU WAS GREAT.
Robert B.
Rating:

Credit Union Comments:
Weblike this credit union.

Dealer Visited: Ganley Hyundai of Parma
Dealer Sales Rep: Rocco DeRenzis
Dealer Comments: It was nice.
Mary K.
Rating:

Credit Union Comments:
David was extremely helpful in applying for and completing the loan process. He reached out after the loan was complete to suggest additional products & services the credit union offers.

Dealer Visited: Motocars Honda Toyota
Dealer Sales Rep: Jim Donnelly
Dealer Comments: We recently had the pleasure of working with Jim Donnelly to purchase a Camry hybrid. When the dealership didn't have the car we wanted in stock, they went the extra mile and found the vehicle and had it brought in for us. Everyone we dealt with was very friendly and accommodating. I highly recommend Jim and the dealership to anyone looking for a new or used vehicle.
Ken P.
Rating:

Credit Union Comments:
Nancy was very helpful in putting the pieces together for purchasing the automobile.

Dealer Visited: Sunnyside Honda
Dealer Sales Rep: Dave Niksa
Dealer Comments: Mr. Niksa was pleasant to work with. He knew his product well.
Kathy S.
Rating:

Credit Union Comments:
Friendly helpful thorough

Dealer Visited: North Olmsted CJDR
Dealer Sales Rep: Renee Malcolm
Dealer Comments: They are very friendly, helpful and honest. I would definitely recommend them.
Michele H.
Rating:

Credit Union Comments:
Representative was very knowledgeable & friendly

Dealer Visited: Bedford Nissan
Dealer Sales Rep: Sherri Green
Dealer Comments: Very pleasant experience
Lidia K.
Rating:

Credit Union Comments:
Excellent service!

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Anthony Grassia
Dealer Comments: Very pleasant.
John &.
Rating:

Credit Union Comments:
Nancy was very knowledgeable about the car loan process, opened a new account for us and went above and beyond to get our loan approved within an hour so we could pick up our new vehicle that day. An exceptional employee.

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Scott Mikay
Dealer Comments: They were prompt, accommodating, informative, and gave us every credit on the price that were available
Yu K.
Rating:

Credit Union Comments:
Too complicated of a process to activate card

Dealer Visited: Kia of Bedford
Dealer Sales Rep: Brian Tallerico
Dealer Comments: Brian was very helpful
Trenton R.
Rating:

Credit Union Comments:
great, fast, friendly service.

Dealer Visited: Sunnyside Honda
Dealer Sales Rep: Eric Wetherwax
Dealer Comments: Great! Very fast, efficient, and not pushy.
Ann D.
Rating:

Credit Union Comments:
Lata and Sue were very personable and helpful. They appeared to want to help me through the process.

Dealer Visited: I-90 NISSAN
Dealer Sales Rep: Mark Dumouthian
Dealer Comments: This is the third vehicle that I have purchased from I-90 and Mr. Dumonthier. I have highly recommended him and the dealership to my acquaintances. However, the follow-up personal satisfaction survey taken by phone, was conducted by a very young-sounding woman, who (annoyingly) responded with a (insincere) "No problem!," instead of you're welcome. After the dozenth time of "No Problem!" I began to wonder exactly what problems she was denying having.
Talya M.
Rating:

Credit Union Comments:
It was a good experience

Dealer Visited: Ganley Chevrolet
Dealer Sales Rep: Steve Busett
Dealer Comments: It was a good experience
Stephen H.
Rating:

Credit Union Comments:
Daniela was very friendly, helpful and handled the paper work quickly without delays. She made the process very easy.

Dealer Visited: Motocars Honda Toyota
Dealer Sales Rep: Josephine Janz
Dealer Comments: They gave me a very good price on my truck. They were upfront during the whole buying process. They also honored what they said they were going to do and there were no hidden fees or surprises.
Shirley A.
Rating:

Credit Union Comments:
I had a wonderful experience. Daniela was very knowledgeable. She was very thorough and detailed every step of my loan. I have been a member of Century Federal credit Union for years. I worked at NASA Glenn Research Center. I am now retired. I wouldn’t get a loan with any other institution. Thank you!!

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Rich Mirandi
Dealer Comments: I bought my last car there that I had for 11 years. I trust the dealership, Rich and their service department.
Judy G.
Rating:

Credit Union Comments:
Laura Baldwin and Johnathan Davis, both were very helpful, especially when there was a mix up between dealerships. When I decided to refinance, Johnathan was very helpful and efficient in getting all the necessary paperwork together and the transaction went very smoothly.

Dealer Visited: Halleen Kia
Dealer Sales Rep: Jon O'Dee
Dealer Comments: Truly a pleasure, all available programs for credits and how they applied to the purchase were explained fully. Pricing of the vehicle and loan options were explained clearly. the salesman Jon was very kind when asked to repeat options. After the purchase questions regarding the taxable amounts, was very nicely explained by the sales manager.
Diana W.
Rating:

Credit Union Comments:
Love the credit union. Everyone is very professional and nice.

Dealer Visited: North Olmsted CJDR
Dealer Sales Rep: Renee Maholm
Dealer Comments: It was very pleasant.
Leeobra B.
Rating:

Credit Union Comments:
Kellen did an amazing job getting or loan processed. We need more Kellen's in the world. He has a passion for what he does. He people skills are great and clearly he is a hard worker.

Dealer Visited: Motocars Honda Toyota
Dealer Sales Rep: Mario Hurd
Dealer Comments: Would do business with him again.
Toula &.
Rating:

Credit Union Comments:
Satisfied

Dealer Visited: Sunnyside Honda
Dealer Sales Rep: Mark Gonzalez
Dealer Comments: Friendly and helpful staff. Only issue was detailing of vehicle. Despite returning vehicle twice to have it detailed as promised, vehicle was not cleaned well.
Donna H.
Rating:

Credit Union Comments:


Dealer Visited: Sunnyside Honda
Dealer Sales Rep: Nate Friges
Dealer Comments: Nice experience
Richard M.
Rating:

Credit Union Comments:
I I love my credit union it's little things like this that make Century Federal the best Thanks

Dealer Visited: Ganley Hyundai of Parma
Dealer Sales Rep: Josh Haggard
Dealer Comments: Everyone was great
Sahnara H.
Rating:

Credit Union Comments:
Awesome! Linda made purchasing a car easy and hassle free.

Dealer Visited: Motocars Honda Toyota
Dealer Sales Rep: Rick Klincowski
Dealer Comments: Great, no pressure.
Edward S.
Rating:

Credit Union Comments:
They were very helpful and explained all the discounts we were entitled to. They assisted us in making an informed decision about the extended warranty.

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Bob Barr
Dealer Comments: It was very good. The staff was friendly.
Kay G.
Rating:

Credit Union Comments:
Very helpful.

Dealer Visited: Ganley Hyundai of Parma
Dealer Sales Rep: Tom Andress
Dealer Comments: They were a great bunch to work with.
Dereck S.
Rating:

Credit Union Comments:
Quick, simple and helpful.

Dealer Visited: Motocars Honda Toyota
Dealer Sales Rep: Darwin
Dealer Comments: Good customer service, very helpful.
Phil B.
Rating:

Credit Union Comments:
Excellent experience.

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Teri Mateo
Dealer Comments: Excellent experience.
Robert G.
Rating:

Credit Union Comments:
NA

Dealer Visited: Motocars Honda Toyota
Dealer Sales Rep: Kyle Lester
Dealer Comments: None
Luke S.
Rating:

Credit Union Comments:
Everything was great

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: Norman Hoek
Dealer Comments: Everything was great
Peter P.
Rating:

Credit Union Comments:
Lauren was very professional and worked to ensure everything went smoothly.

Dealer Visited: Sunnyside Toyota
Dealer Sales Rep: Al Phillips
Dealer Comments: Everyone was very nice and helpful.
Susan T.
Rating:

Credit Union Comments:
I've been a CFCU member for decades and I am always very happy with the service I receive!

Dealer Visited: Brunswick AUTO MART
Dealer Sales Rep: William Wall
Dealer Comments: When I mentioned the entities that I was associated with (re: possible purchase discount programs - CFCU, Costco, AAA, AARP), my salesperson immediately told me that Costco had the best deal - which was not accurate. CFCU's offer was actually better (1% below invoice vs. "at" invoice). I found this out by performing my own on-line research.
Shantell S.
Rating:

Credit Union Comments:
Andrea Boyce is awesome. She took the time to explain not only the loan process but also the automobile buying process. She never rushed me and always had time to talk with me. Andrea listened to me and explained the process to me until I understood and was comfortable with my decisions. She should be rewarded for her professionalism, time management, pleasant demeanor, patience, knowledge, positive and caring attitude, an her overall excellent customer service skills. I truly appreciate the time she spent with me

Dealer Visited: Default
Dealer Sales Rep: Justin Taylor
Dealer Comments: Peter Drago is a sweetheart. He cares about his customers. Paul Stevens is very knowledgeable and caring. Ken Kukwa is the best, he listens to customers and work to ensure you are completely satisfied.
Mahesh M.
Rating:

Credit Union Comments:
I likes their professionalism

Dealer Visited: Motocars Honda Toyota
Dealer Sales Rep: Nick Najdusak
Dealer Comments: They are very good
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