Lara M.
Rating:

Credit Union Comments:
We love TFCU. They always make buying a car easy

Dealer Visited: Default
Dealer Sales Rep: Kimberly Peters
Dealer Comments: Slight confusion about the pricing but overall a good experience
Evonne M.
Rating:

Credit Union Comments:
Gaby kept in constant contact with me throughout the auto loan process and took the time to explain different terminology I was not familiar with and answer any questions I had. She was awesome.

Dealer Visited: Precision Toyota
Dealer Sales Rep: Ricardo Morgan
Dealer Comments: Everything was pleasant. From looking at the different models, to signing the purchase order paperwork, liberally great experience. Mr. Morgan was awesome.
Casey D.
Rating:

Credit Union Comments:
Smooth process. Good communication.

Dealer Visited: Default
Dealer Sales Rep: Freddy Solano
Dealer Comments: Wonderful experience at Desert Toyota.
Darlene D.
Rating:

Credit Union Comments:
Considering that there were severe restrictions due to the virus, it was OK.

Dealer Visited: Default
Dealer Sales Rep: Jorge Sanders
Dealer Comments: It was OK, nothing spectacular
Maria M.
Rating:

Credit Union Comments:
Phenomenal

Dealer Visited: Larry H Miller Volkswagen - Tucson
Dealer Sales Rep: Tony Roman
Dealer Comments: Dean was awesome
Dewayne G.
Rating:

Credit Union Comments:
Excellent

Dealer Visited: Default
Dealer Sales Rep: Jammie Pugh
Dealer Comments: Good
Timothy S.
Rating:

Credit Union Comments:
Excellent Experience with Loan Origination and Funding

Dealer Visited: Default
Dealer Sales Rep: Tyler Scott
Dealer Comments: Selection was Excellent.
Laura M.
Rating:

Credit Union Comments:
All very good!!

Dealer Visited: Tucson Subaru
Dealer Sales Rep: CJ Nichols
Dealer Comments: Very good service!!
Sheldon B.
Rating:

Credit Union Comments:
It was fast and easy

Dealer Visited: Precision Toyota
Dealer Sales Rep: Mark Letcher
Dealer Comments: Very helpful
Arlette S.
Rating:

Credit Union Comments:
Quick and clear.

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: JR Valenzuela
Dealer Comments: Clean and friendly. Very knowledgeable.
Juan S.
Rating:

Credit Union Comments:
Carly Lily has always been a pleasure to work with. Very attentive and super fast response to questions. I look forward to working with Carly in the future.

Dealer Visited: JIm Click Chrysler Jeep
Dealer Sales Rep: Tyler Smithson
Dealer Comments: Terrible experience, car broke down 1 mile away from dealership Would not repair vehice do to being an auction value priced deal. Did not honor the 15 day 500 mile implied warranty. I had the vehicle repaired at my own cost
Laura A.
Rating:

Credit Union Comments:


Dealer Visited: Default
Dealer Sales Rep: Fernando Camacho
Dealer Comments: Mark was super helpful and went out of his way to make sure we got exactly what we wanted.
Lucy M.
Rating:

Credit Union Comments:
It's always a good experience.

Dealer Visited: Jim Click Nissan
Dealer Sales Rep: Zach Glover
Dealer Comments: Very positive
So Y.
Rating:

Credit Union Comments:
David was Extremely nice and helpful I have recommended many people to him and to the credit union he was so friendly and it made my experience a lot easier I will definitely be a return customer for David

Dealer Visited: JIm Click Chrysler Jeep
Dealer Sales Rep: Ron Ball
Dealer Comments: Rose is really nice and really helpful. The deal was pretty fast and they had great packages that came with the car
Katelynn V.
Rating:

Credit Union Comments:
Barbara was great

Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Greg Walsh
Dealer Comments: Very easy experience
Mikayla M.
Rating:

Credit Union Comments:
It was good.

Dealer Visited: JIm Click Chrysler Jeep
Dealer Sales Rep: Khelil Abida
Dealer Comments: It was okay.
Joshua M.
Rating:

Credit Union Comments:


Dealer Visited: Tucson Subaru
Dealer Sales Rep: Bob Wilson
Dealer Comments: It was perfect
John P.
Rating:

Credit Union Comments:
It was great.

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Devan McDole
Dealer Comments: It was fine
Lizeth E.
Rating:

Credit Union Comments:
Excelente servicio

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Emilo Guevara
Dealer Comments: Muy amables
Allison D.
Rating:

Credit Union Comments:
Both of the branches we dealt with were great we would do it again!

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Carley Hand
Dealer Comments: They didn't give everything that was supposedly included in the car
Kenneth N.
Rating:

Credit Union Comments:
They are always the Best!!!

Dealer Visited: Precision Toyota
Dealer Sales Rep: Nicole Whittaker
Dealer Comments: No problems... Everyone was very helpful.
Budd W.
Rating:

Credit Union Comments:
Very positive experience

Dealer Visited: Holmes Tuttle Ford Lincoln
Dealer Sales Rep: Bob Schmidt
Dealer Comments: Very good experience
Irma G.
Rating:

Credit Union Comments:


Dealer Visited: Default
Dealer Sales Rep: Gil Frederico
Dealer Comments:
Lillian R.
Rating:

Credit Union Comments:
Billie was very patient, and pleasure to work with.

Dealer Visited: Tucson Subaru
Dealer Sales Rep: Bob Wilson
Dealer Comments: Excellent service, very helpful
Nicholas W.
Rating:

Credit Union Comments:
Great

Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Kimberly Peters
Dealer Comments: Good
Colleen P.
Rating:

Credit Union Comments:
Luis was very knowledgeable with the products offered. He was also very personable and down to Earth. Made for a great experience.

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Francisco Villalpando
Dealer Comments: Francisco was wonderful. Gave me all the time I needed to choose a vehicle. Have had a few problems with the car since I purchased it.
James W.
Rating:

Credit Union Comments:
Very happy and good!

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Francisco Villalpando
Dealer Comments: They have not called me 1 time after the sale which was made on 10-31-19 to see how my experience was or if i have any questions furthermore trying to get a discount on the sticker price was the worst, these people are so arrogant that they refused to negotiate. Then they finally gave $150.00 off They were dishonest in getting the $50.00 card thr salesman put his name down to collect the gift card money. I have nothing good to say about them. I made sure to take all of their license plate names and stickers that tell people where the car was purchased from.
Joshua C.
Rating:

Credit Union Comments:
Mr. Conde kept me updated every step of the way. Fastest auto loan experience I’ve ever had. Mr. Conde was very professional

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Mitul Patel
Dealer Comments: Very excellent
Julian F.
Rating:

Credit Union Comments:


Dealer Visited: Thoroughbred Nissan
Dealer Sales Rep: Zach Stephens
Dealer Comments: Good dealership and very helpful.
Kenika A.
Rating:

Credit Union Comments:
So far they're really helpful and take the time to make sure you understand anything and answer questions thoughtfully.

Dealer Visited: Larry H Miller Chrysler Jeep
Dealer Sales Rep: Brett Beltzer
Dealer Comments: Helpful and understanding
Jerry G.
Rating:

Credit Union Comments:
We have been with the TFCU for many years and always satisfied with their customer service. The only frustrating situation we have encountered is the long wait on telephone calls. It takes forever to reach a human. We never use to have this issue, but I guess with technology, this is what we have to deal with.

Dealer Visited: Larry H Miller Volkswagen - Tucson
Dealer Sales Rep: Albert Wood
Dealer Comments: A bit frustrating.....to get the dealer to provide paperwork the TFCU requested, was definitely a little challenging.
Josefina M.
Rating:

Credit Union Comments:
It was a hassle-free experience.

Dealer Visited: Tucson Subaru
Dealer Sales Rep: Ben Morales
Dealer Comments: It was an easy experience.
Gabrielle C.
Rating:

Credit Union Comments:
Karina was very through and made sure to answer all my questions along the way. Even down to the deadline date she was calm and helpful.

Dealer Visited: Precision Toyota
Dealer Sales Rep: Can't Read
Dealer Comments: They were very pleasant and helpful in my purchase process.
Donald R.
Rating:

Credit Union Comments:
Always have been very pleasant and helpful. They also go out of their way to help you.

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Josue Rodriguez
Dealer Comments: Have purchased from both the same dealer and salesman previously. They are both great. Josue goes out of his way to help you and had a great personality. They also have a great service department.
Carley &.
Rating:

Credit Union Comments:
Awesome!

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Nathaniel LaPierre
Dealer Comments: Excellent!
Maritza V.
Rating:

Credit Union Comments:
I have a very good experience , good rates promotions they always answer all your questions about the loans

Dealer Visited: Precision Toyota
Dealer Sales Rep: Vince Miser???
Dealer Comments: Vince very helpful , answer all questions , no pressure and good deals
Joshua A.
Rating:

Credit Union Comments:
It was great!

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Yousef Chamseddine
Dealer Comments: Simple process, friendly associates
Donald H.
Rating:

Credit Union Comments:
So friendly and professional. We had such a good experience with Danielle.

Dealer Visited: Default
Dealer Sales Rep: Enrique Borbos
Dealer Comments: They have a beautiful facility.
Gabriella G.
Rating:

Credit Union Comments:
It was fast and efficient. Would gladly do it again.

Dealer Visited: Precision Toyota
Dealer Sales Rep: Mark Isaac
Dealer Comments: They were great. Didn’t waste our time and kept thing simple.
Barbara G.
Rating:

Credit Union Comments:
They were very helpful.

Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Moises Adams
Dealer Comments: They were nice.
Stephanie L.
Rating:

Credit Union Comments:
Latasha was great to work with. She is very impressive and worked hard to get our loan funded. I would love to work with her again.

Dealer Visited: Jim Click KIA
Dealer Sales Rep: Can't Read
Dealer Comments: It was a good experience overall. I shared some feedback with them on how to improve already. They are very kid friendly.
Gwendolyn M.
Rating:

Credit Union Comments:


Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Dennya Ortiz
Dealer Comments: They were ok but my car wasn’t detailed upon delivery which I didn’t like
Paul &.
Rating:

Credit Union Comments:
We love TFCU. We were very sad when you closed the location in Fry's at Thornydale and Tangerine as we live by that intersection.

Dealer Visited: Default
Dealer Sales Rep: Greg Ash
Dealer Comments: It was a little formal and pretentious. We were buying a used Honda from the Mercedes dealership. Sort of weird. But overall it was fine.
Miguel R.
Rating:

Credit Union Comments:
Outstanding customer service

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Francisco Valenzuel
Dealer Comments: Everyone was helpful and attentive, and Francisco particularly, demonstrated great customer service.
Maribel P.
Rating:

Credit Union Comments:


Dealer Visited: JIm Click Chrysler Jeep
Dealer Sales Rep: Nidia Durazo
Dealer Comments: Good service
Pedro T.
Rating:

Credit Union Comments:
Always great customer service, they go above and beyond

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Channing Shepherd
Dealer Comments: Good service
Carolina L.
Rating:

Credit Union Comments:
She helped us with everything that we needed and went beyond.

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Luis Morales
Dealer Comments: It was a great experience
Kenneth V.
Rating:

Credit Union Comments:


Dealer Visited: Holmes Tuttle Ford Lincoln
Dealer Sales Rep: Val Sealey
Dealer Comments: Nice test drive.
Brenda H.
Rating:

Credit Union Comments:
Very helpful and efficient.

Dealer Visited: Default
Dealer Sales Rep: Enrique ????
Dealer Comments: Very positive, not pushy.
Ronald H.
Rating:

Credit Union Comments:
A very positive experience and will recommend them to everyone.

Dealer Visited: Thoroughbred Nissan
Dealer Sales Rep: Paul Haines
Dealer Comments: The dealership was great. The gave us great price and superior service through the whole process. I recommend them highly.
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