Kenika A.
Rating:

Credit Union Comments:
So far they're really helpful and take the time to make sure you understand anything and answer questions thoughtfully.

Dealer Visited: Larry H Miller Chrysler Jeep
Dealer Sales Rep: Brett Beltzer
Dealer Comments: Helpful and understanding
Jerry G.
Rating:

Credit Union Comments:
We have been with the TFCU for many years and always satisfied with their customer service. The only frustrating situation we have encountered is the long wait on telephone calls. It takes forever to reach a human. We never use to have this issue, but I guess with technology, this is what we have to deal with.

Dealer Visited: Larry H Miller Volkswagen - Tucson
Dealer Sales Rep: Albert Wood
Dealer Comments: A bit frustrating.....to get the dealer to provide paperwork the TFCU requested, was definitely a little challenging.
Josefina M.
Rating:

Credit Union Comments:
It was a hassle-free experience.

Dealer Visited: Tucson Subaru
Dealer Sales Rep: Ben Morales
Dealer Comments: It was an easy experience.
Gabrielle C.
Rating:

Credit Union Comments:
Karina was very through and made sure to answer all my questions along the way. Even down to the deadline date she was calm and helpful.

Dealer Visited: Precision Toyota
Dealer Sales Rep: Can't Read
Dealer Comments: They were very pleasant and helpful in my purchase process.
Donald R.
Rating:

Credit Union Comments:
Always have been very pleasant and helpful. They also go out of their way to help you.

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Josue Rodriguez
Dealer Comments: Have purchased from both the same dealer and salesman previously. They are both great. Josue goes out of his way to help you and had a great personality. They also have a great service department.
Carley &.
Rating:

Credit Union Comments:
Awesome!

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Nathaniel LaPierre
Dealer Comments: Excellent!
Maritza V.
Rating:

Credit Union Comments:
I have a very good experience , good rates promotions they always answer all your questions about the loans

Dealer Visited: Precision Toyota
Dealer Sales Rep: Vince Miser???
Dealer Comments: Vince very helpful , answer all questions , no pressure and good deals
Joshua A.
Rating:

Credit Union Comments:
It was great!

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Yousef Chamseddine
Dealer Comments: Simple process, friendly associates
Donald H.
Rating:

Credit Union Comments:
So friendly and professional. We had such a good experience with Danielle.

Dealer Visited: Default
Dealer Sales Rep: Enrique Borbos
Dealer Comments: They have a beautiful facility.
Gabriella G.
Rating:

Credit Union Comments:
It was fast and efficient. Would gladly do it again.

Dealer Visited: Precision Toyota
Dealer Sales Rep: Mark Isaac
Dealer Comments: They were great. Didn’t waste our time and kept thing simple.
Barbara G.
Rating:

Credit Union Comments:
They were very helpful.

Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Moises Adams
Dealer Comments: They were nice.
Stephanie L.
Rating:

Credit Union Comments:
Latasha was great to work with. She is very impressive and worked hard to get our loan funded. I would love to work with her again.

Dealer Visited: Jim Click KIA
Dealer Sales Rep: Can't Read
Dealer Comments: It was a good experience overall. I shared some feedback with them on how to improve already. They are very kid friendly.
Gwendolyn M.
Rating:

Credit Union Comments:


Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Dennya Ortiz
Dealer Comments: They were ok but my car wasn’t detailed upon delivery which I didn’t like
Paul &.
Rating:

Credit Union Comments:
We love TFCU. We were very sad when you closed the location in Fry's at Thornydale and Tangerine as we live by that intersection.

Dealer Visited: Default
Dealer Sales Rep: Greg Ash
Dealer Comments: It was a little formal and pretentious. We were buying a used Honda from the Mercedes dealership. Sort of weird. But overall it was fine.
Miguel R.
Rating:

Credit Union Comments:
Outstanding customer service

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Francisco Valenzuel
Dealer Comments: Everyone was helpful and attentive, and Francisco particularly, demonstrated great customer service.
Maribel P.
Rating:

Credit Union Comments:


Dealer Visited: JIm Click Chrysler Jeep
Dealer Sales Rep: Nidia Durazo
Dealer Comments: Good service
Pedro T.
Rating:

Credit Union Comments:
Always great customer service, they go above and beyond

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Channing Shepherd
Dealer Comments: Good service
Carolina L.
Rating:

Credit Union Comments:
She helped us with everything that we needed and went beyond.

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Luis Morales
Dealer Comments: It was a great experience
Kenneth V.
Rating:

Credit Union Comments:


Dealer Visited: Holmes Tuttle Ford Lincoln
Dealer Sales Rep: Val Sealey
Dealer Comments: Nice test drive.
Brenda H.
Rating:

Credit Union Comments:
Very helpful and efficient.

Dealer Visited: Default
Dealer Sales Rep: Enrique ????
Dealer Comments: Very positive, not pushy.
Ronald H.
Rating:

Credit Union Comments:
A very positive experience and will recommend them to everyone.

Dealer Visited: Thoroughbred Nissan
Dealer Sales Rep: Paul Haines
Dealer Comments: The dealership was great. The gave us great price and superior service through the whole process. I recommend them highly.
Robert C.
Rating:

Credit Union Comments:
n/a

Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Michael Mnatz
Dealer Comments: Professional and personable.
Heather P.
Rating:

Credit Union Comments:
The first time I went it was awful and had some new girl come up with the wrong numbers forcing me to make a second trip. The second trip was very well handled by a knowledgeable woman.

Dealer Visited: Precision Toyota
Dealer Sales Rep: Can't Read
Dealer Comments: Was very quick.
Robin P.
Rating:

Credit Union Comments:
The young man who helped me was very patient and efficient completing the paperwork for the loan. Would recommend TFCU to anyone interested in a loan.

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Lupitia Finn
Dealer Comments: It was very easy to purchase the car. Everyone at Chapman was professional and very helpful.
Michael W.
Rating:

Credit Union Comments:
No issues

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Joey Gomez
Dealer Comments: No issues
Christina T.
Rating:

Credit Union Comments:
Always great service

Dealer Visited: Jim Click Nissan
Dealer Sales Rep: Vanessa Pain
Dealer Comments: Great service
Walter Y.
Rating:

Credit Union Comments:
I've been with TFCU for about 15 years. Love my bank.

Dealer Visited: Precision Toyota
Dealer Sales Rep: Friday Menefore?
Dealer Comments: Good people, no pressure, excellent service
Joseph P.
Rating:

Credit Union Comments:
Awesome as usual

Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Marco Maldonado
Dealer Comments: Excellent expierence
Jose M.
Rating:

Credit Union Comments:
I have worked with Jeffrey Blades in the past and he is always very profecional and knowledgeable. Thank you Jeffrey.

Dealer Visited: Jim Click Hyundai East
Dealer Sales Rep: Chuck Atayda
Dealer Comments: The team at at the dealership was friendly and knowledgeable. However the entire process took longer than expected.
Nora R.
Rating:

Credit Union Comments:
Employees are very helpful. If someone you call is not there to assist you they go out of their your way to help you.

Dealer Visited: Default
Dealer Sales Rep: Tom Ross
Dealer Comments: They were all great. Took a little long to do all the paper work
Aerin M.
Rating:

Credit Union Comments:
You are awesome!

Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Robb Marsh
Dealer Comments:
Kleimeira C.
Rating:

Credit Union Comments:
very fast response

Dealer Visited: Default
Dealer Sales Rep: Bill Condes
Dealer Comments: Excellent Service and Quality
Margaret A.
Rating:

Credit Union Comments:
Very helpful and cheerful.

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Roman T
Dealer Comments: Good and helpful.
Raymond K.
Rating:

Credit Union Comments:
Maritza was very nice and very helpful in our visit. She helped us understand everything very well.

Dealer Visited: Larry H Miller Volkswagen - Tucson
Dealer Sales Rep: Nikki Lauderdale
Dealer Comments: It was a great experience and everyone was very nice there.
Amy D.
Rating:

Credit Union Comments:
Great customer service and it was like sitting down with friends!

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Adam Kugelman
Dealer Comments: Wonderful customer service! No pressure sales and very knowledgeable staff.
Alize R.
Rating:

Credit Union Comments:
Thanks to Jeffrey I felt so confident in purchasing my car!!! Thank you so much

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Emilio Guevala
Dealer Comments: It was ok
Sandra D.
Rating:

Credit Union Comments:
Credit Union customer service was excellent.

Dealer Visited: Precision Toyota
Dealer Sales Rep: Pablo Berry
Dealer Comments: Our salesman was great, others, not so great.
Lirio M.
Rating:

Credit Union Comments:
Amazing!

Dealer Visited: Chapman Auto Grp Acura / Audi
Dealer Sales Rep: Fred Fox
Dealer Comments: Long
Berenice Z.
Rating:

Credit Union Comments:
Always a great bank to work with

Dealer Visited: Precision Toyota
Dealer Sales Rep: Manny Egurrola
Dealer Comments: It was great easy in and out no hassle
Michael W.
Rating:

Credit Union Comments:
Been members forever. We love the people and programs.

Dealer Visited: Larry H Miller Volkswagen - Tucson
Dealer Sales Rep: Gary Goodin
Dealer Comments: We like it there. Bought two cars from them.
Mike V.
Rating:

Credit Union Comments:
People that know their jobs, and could explain the processes in words I could understand

Dealer Visited: Precision Toyota
Dealer Sales Rep: Vince Miserendino
Dealer Comments: Very quick, professional, no hassle sale.
Carrie A.
Rating:

Credit Union Comments:
Quick and easy

Dealer Visited: Precision Toyota
Dealer Sales Rep: Friday
Dealer Comments: It was good
Rana M.
Rating:

Credit Union Comments:


Dealer Visited: Precision Toyota
Dealer Sales Rep: Arnie Rodriguez
Dealer Comments: They were very helpful
David S.
Rating:

Credit Union Comments:
excellent. member services went extra mile to insure my pre loan remained in force allowing purchase to be mb ade possible.

Dealer Visited: JIm Click Chrysler Jeep
Dealer Sales Rep: Khel Abida
Dealer Comments: Sales manager, Eddie, 1. would not look into vehicle complaint of obvious steering pull in passenger direction. 2. Insulted customer intelligence in offering dealership cap and t-shirt rather than working towards trade in value.
Yolanda R.
Rating:

Credit Union Comments:
Jeffery is wonderful. He helped me alot. Luis is very good to work with too.

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Olivia Solano
Dealer Comments: it was very good.
James R.
Rating:

Credit Union Comments:
Got me everything I wanted. Explained every step. Always with a smile.

Dealer Visited: Default
Dealer Sales Rep: Frank Virgen
Dealer Comments: It was great. They were friendly, knew the business, and got me in the car I wanted.
Richard M.
Rating:

Credit Union Comments:
Prompt and efficient and very easy to work with Jeffrey. Been working with him for many years and he takes care of all our family's needs.

Dealer Visited: Chapman Auto Grp Honda / VW / Porche
Dealer Sales Rep: Lupita Finn
Dealer Comments: Excellent customer service; second vehicle through Chapman Honda
Jeannie W.
Rating:

Credit Union Comments:
Love my credit union!

Dealer Visited: Default
Dealer Sales Rep: Majdi Katiba
Dealer Comments: Good, satisfying, professional
Danielle W.
Rating:

Credit Union Comments:
The auto cash program had no follow up. No one at TFCU could help. They faxed the form multiple times. The form says it’ll take 2 weeks but mine took almost 2 months. The auto loan process itself was great.

Dealer Visited: Jim Click Hyundai East
Dealer Sales Rep: Jason Kennedy
Dealer Comments: Good
Sergio J.
Rating:

Credit Union Comments:
Awesome!

Dealer Visited: O'Rielly Chevrolet
Dealer Sales Rep: Vidal Acosta
Dealer Comments: It was horrible!
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