Kenneth V.
Rating:

Credit Union Comments:


Dealer Visited: Jeff Schmitt Chevrolet South
Dealer Sales Rep: Joe Freeman
Dealer Comments: Friendly, professional, Easy to work with.
Kimberly E.
Rating:

Credit Union Comments:
Helpful and understanding.

Dealer Visited: Jeff Schmitt Mazda
Dealer Sales Rep: Jeff Dixon
Dealer Comments: Great experience, well experienced salesman, smooth purchase.
Darrell &.
Rating:

Credit Union Comments:
Maddy was exceptionally helpful! Went in to get pre-approval and she was able to wait on us right away. Gave us information and explanations needed to borrow the correct amount and number of loan payments. Also appreciated when she stated she would be available once we had vehicle to process paper work and when she didn't here from us at designated time she called to check to see if everything was ok. We returned later than we expected and she was able to process paper work so that we were out in time to pick up our grandchildren from school. Thank you Maddy and U1 for making our auto buying experience stress-free.

Dealer Visited: Jeff Schmitt Chevrolet South
Dealer Sales Rep: JJ Greenwood
Dealer Comments: James "JJ" was great! We were able to test drive the vehicle we saw online, but it wasn't what we were looking for. After checking with his manager he find out they had a vehicle being delivered within the next few days. He called to let us know it was in and it was just what we were looking for. He was able to answer questions we had about vehicle to our satisfaction. We test drove before it was detailed but when we picked it up after detailing it was like driving a brand new vehicle! Returned next day- warning light about low tire pressure. Surprised & appreciated that the manager explained about that models tires/pressure. In and out in no time.
Jackie F.
Rating:

Credit Union Comments:
I always have a great experience at the universal one I use

Dealer Visited: Buckeye Ford Lincoln
Dealer Sales Rep: D.J. Marks
Dealer Comments: they were very helpful in making the correct decision
Charlotte &.
Rating:

Credit Union Comments:
Always positive

Dealer Visited: White Allen Chevrolet
Dealer Sales Rep: Dan Wenger
Dealer Comments: It was very positive.
Gregory C.
Rating:

Credit Union Comments:
Have been great customer service.

Dealer Visited: Matt Castrucci USED CARS
Dealer Sales Rep: David Estepp
Dealer Comments: Very kind and informing
Willistine T.
Rating:

Credit Union Comments:


Dealer Visited: Jeff Schmitt Cadillac
Dealer Sales Rep: Rob Sanders
Dealer Comments:
James &.
Rating:

Credit Union Comments:
Universal 1 is always very helpful and easy to deal with.

Dealer Visited: Matt Castrucci Honda
Dealer Sales Rep: Don Ramby
Dealer Comments: It was a simple process. We were very pleased.
Cheryl H.
Rating:

Credit Union Comments:
I have been a member for about 15 years I have no complaints about the credit union or the staff. They are helpful an do not push you into any loan or credit card or any other service your not comfortable with they take the time to explain in detail your questions

Dealer Visited: Germain Ford of Beavercreek
Dealer Sales Rep: Landon Hallam
Dealer Comments: They are great they were respectful and treated me and my daughter like family.
William W.
Rating:

Credit Union Comments:


Dealer Visited: Joseph Airport Toyota
Dealer Sales Rep: Dan Zappia
Dealer Comments: Very good experience.
David &.
Rating:

Credit Union Comments:
Excellent!!!

Dealer Visited: Buckeye Ford Lincoln
Dealer Sales Rep: DJ Marks
Dealer Comments: This is my third vehicle I purchase at buckeye ford. I will continue to come back because of the excellent service I received!!
Denise W.
Rating:

Credit Union Comments:
All good Very friendly and knowledgeable

Dealer Visited: Buckeye Ford Lincoln
Dealer Sales Rep: Brad Gutman
Dealer Comments: Awesome experience.
Sean H.
Rating:

Credit Union Comments:
Very happy thus far. Wouldn’t change a thing.

Dealer Visited: Germain Honda of Beavercreek
Dealer Sales Rep: Raymond Forsee
Dealer Comments: Friendly staff. I’d recommend them for sure.
Sandra U.
Rating:

Credit Union Comments:
They were very helpful

Dealer Visited: Buckeye Ford Lincoln
Dealer Sales Rep: Carl Faehl
Dealer Comments: Very professional and helpful
Diane S.
Rating:

Credit Union Comments:
She was very helpful and accommodating, they have always been upfront plessant when we have needed information.

Dealer Visited: Buckeye Ford Lincoln
Dealer Sales Rep: Dan Dixon
Dealer Comments: very helpful and informative.
Kathy P.
Rating:

Credit Union Comments:
Excellent

Dealer Visited: Jeff Schmitt Chevrolet North
Dealer Sales Rep: Noverria Faulkner
Dealer Comments: Excellent
Pamela W.
Rating:

Credit Union Comments:
Great. She was very helpful.

Dealer Visited: Not Informed
Dealer Sales Rep: Pam Huber
Dealer Comments: I had a very good experience with Dan Hemm and Nikki. She helped me find the vehicle I wanted
Theresa S.
Rating:

Credit Union Comments:
Very good experience. Jason was very helpful.

Dealer Visited: Germain Honda of Beavercreek
Dealer Sales Rep: Michael Wilmoth
Dealer Comments: Very good experience
Michelle B.
Rating:

Credit Union Comments:
They were willing to approve me for a loan even though I was in the process of purchasing a new home as well. I wanted to find out what the different financing plans were and to get an idea of how much a payment might be.

Dealer Visited: Jeff Schmitt Chevrolet East
Dealer Sales Rep: Nick Derwort
Dealer Comments: They were very friendly, professional, and listened to what I was looking for and why. The salesman was very knowledgeable of what was available on the lot.
Dan M.
Rating:

Credit Union Comments:
None. Good experience in general.

Dealer Visited: Jeff Schmitt Mazda
Dealer Sales Rep: Ashley Ramos
Dealer Comments: It was ok. I was disappointed the 2018 Mazda6 hadn't arrived yet.
Michael B.
Rating:

Credit Union Comments:


Dealer Visited: Jeff Schmitt Chevrolet North
Dealer Sales Rep: Peggie Jackson
Dealer Comments: It was an enjoyable experience
Gregory J.
Rating:

Credit Union Comments:
Was simple.

Dealer Visited: Germain Ford of Beavercreek
Dealer Sales Rep: Kirk Levy
Dealer Comments: Was friendly and not pushy. Was patient with decisions.
Darius W.
Rating:

Credit Union Comments:
Universal 1 has always provided a great experience.

Dealer Visited: Matt Castrucci USED CARS
Dealer Sales Rep: Andrew Gooder
Dealer Comments: I had a great experience with Andrew Gooder at Matt Castrucci. I had first visited a dealership in Vandalia back on Sunday and things were going good until it got to the point of discussing financing. I let that salesman know that I was already approved for car loan with Universal 1 credit union and that they just need a buyer's order sent to them. The salesman said that he understood but he still tried to push their financing to me. After I left there I decided to go to Matt Castrucci to take a look at a SUV. When I got there, Andrew introduced himself and I explained to him that I was interested in the black Equinox they had. Unfortunately, he had just sold it to another customer. He had me take a look at the rest of their inventory and I test drove a couple of cars. I ended up loving a 2014 Certified used Kia Optima. When it came time to talk financing, I explained to Andrew that I was approved for a car loan with U1 and he immediately asked if I would like to have a buyers order sent to them. That made me feel appreciated. A few days later, I was able to sign paperwork and take ownership of my new car. Thanks to Andrew, this was the best experience I had ever had when it comes to purchasing a car.
Thomas H.
Rating:

Credit Union Comments:
Excellent experience, friendly and knowledgeable staff.

Dealer Visited: White Allen Honda
Dealer Sales Rep: D'Arcy Walther
Dealer Comments: Excellent ... no pressure.
Bethany J.
Rating:

Credit Union Comments:


Dealer Visited: Performance CDJR - Centerville,OH
Dealer Sales Rep: Cliff Harvey
Dealer Comments:
Brian &.
Rating:

Credit Union Comments:


Dealer Visited: Beau Townsend Ford Lincoln
Dealer Sales Rep: Justin Rash
Dealer Comments: Justin always provides top notch service. This was my 3rd purchase with him!
Tara H.
Rating:

Credit Union Comments:
Love my credit union

Dealer Visited: Performance CDJR - Centerville,OH
Dealer Sales Rep: Can't Read
Dealer Comments: Nice place. Great staff.
Amy H.
Rating:

Credit Union Comments:
I love the girls at the Sidney branch. They are very helpful and friendly. My displeasure with the Auto cash promotion is that I have waited 8m months for the gift card and would not have gotten it at all if Billy hadn't followed up.

Dealer Visited: Matt Castrucci Honda
Dealer Sales Rep: David Andreiw
Dealer Comments: Friendly.
Anthony W.
Rating:

Credit Union Comments:
They were amazing with our needs

Dealer Visited: Matt Castrucci Mazda
Dealer Sales Rep: Robert Long
Dealer Comments: Great service
N'kenge H.
Rating:

Credit Union Comments:
Very impress.

Dealer Visited: Matt Castrucci USED CARS
Dealer Sales Rep: Steve Maryfield
Dealer Comments: Nice salesman.
Neltson &.
Rating:

Credit Union Comments:
Has been great! Just wish we had one closer to Cedarville, Ohio.

Dealer Visited: Germain Honda of Beavercreek
Dealer Sales Rep: Jerry England
Dealer Comments: It was a good experience!
Bridget L.
Rating:

Credit Union Comments:
Misty answered all my loan questions and even explained other options I didn't even know existed!

Dealer Visited: White Allen Honda
Dealer Sales Rep: Randy Reed
Dealer Comments: He was super friendly and I was able to easily talk to him and get the exact vehicle that I was looking for!
Carol &.
Rating:

Credit Union Comments:
Jason was very helpful and friendly. I always recommend Universal One to friends and family. Excellent service.

Dealer Visited: White Allen Honda
Dealer Sales Rep: Scott Wilcox
Dealer Comments: Excellent, very friendly and helpful.
Amber S.
Rating:

Credit Union Comments:


Dealer Visited: White Allen Honda
Dealer Sales Rep: D'Arcy Walther
Dealer Comments:
Leon D.
Rating:

Credit Union Comments:


Dealer Visited: Joseph Airport Toyota
Dealer Sales Rep: David Newsome(?)
Dealer Comments: Very informative and not pushy experience
Brent L.
Rating:

Credit Union Comments:
Haven't needed it yet.

Dealer Visited: Matt Castrucci Honda
Dealer Sales Rep: Cathy Baer
Dealer Comments: Very good experience.
Thomas B.
Rating:

Credit Union Comments:
Peg did a good job for me, she helped with all of my requests and needs.

Dealer Visited: Jeff Schmitt Chevrolet South
Dealer Sales Rep: Timothy Gray
Dealer Comments: Everything went well with the purchase of the vehicle.
Dexter T.
Rating:

Credit Union Comments:
Very helpful

Dealer Visited: Buckeye Ford Lincoln
Dealer Sales Rep: Jerry Miname
Dealer Comments: Great service!
Mark H.
Rating:

Credit Union Comments:
The credit union did a great job . . . my issue was with the dealership.

Dealer Visited: Matt Castrucci Nissan
Dealer Sales Rep: Brian Gentry
Dealer Comments: The used car salesman and business office changed the numbers on my purchase agreement, costing me $500.00 . . .
Charles F.
Rating:

Credit Union Comments:
The workers are very courteous and friendly. They are helpful and will explain everything if you have doubts

Dealer Visited: Performance CDJR - Centerville,OH
Dealer Sales Rep: Can't Read
Dealer Comments: they questioned the validity of it as they had no knowledge of this promotion at then time but was cleared up
Jacki F.
Rating:

Credit Union Comments:
Amanda was very friendly and knowledgeable. She made it extremely fast and easy to get the loan approved

Dealer Visited: Buckeye Ford Lincoln
Dealer Sales Rep: Carl Faehl
Dealer Comments: Very good easy to work with
Holly L.
Rating:

Credit Union Comments:
Ashlee is beyond great to work with. She knows what she is doing, has great people skills, and truly wants what is best for her members.

Dealer Visited: Matt Castrucci USED CARS
Dealer Sales Rep: No Name
Dealer Comments: I wouldn't recommend them. They we not friendly.
Douglas V.
Rating:

Credit Union Comments:
As always thanks!

Dealer Visited: Performance CDJR - Centerville,OH
Dealer Sales Rep: Jim Rothwell
Dealer Comments: Wonderful!
Michael P.
Rating:

Credit Union Comments:
Very good experience

Dealer Visited: Dan Hemm - Chevy, GMC, Buick, Cadillac
Dealer Sales Rep: Thomas Barherst
Dealer Comments: Super experience
Walter S.
Rating:

Credit Union Comments:
it real good

Dealer Visited: White Allen Chevrolet
Dealer Sales Rep: Darold Gantnen
Dealer Comments: It was a good deal
David D.
Rating:

Credit Union Comments:
Very good experience

Dealer Visited: Jeff Schmitt Chevrolet South
Dealer Sales Rep: Eric Westley
Dealer Comments: Ok
Cal J.
Rating:

Credit Union Comments:
i have always been happy with the professional manner in which I'm treated at Universal 1. They are always customer friendly and happy to help you find what is best for you.

Dealer Visited: Dan Hemm - Chevy, GMC, Buick, Cadillac
Dealer Sales Rep: Carla Huber
Dealer Comments: They were very helpful, professional, courteous,and allowed me to take my time to decide on my choice.
R.L. B.
Rating:

Credit Union Comments:
The staff was very helpful and gave all the information I needed.

Dealer Visited: Jeff Schmitt Chevrolet East
Dealer Sales Rep:
Dealer Comments: The dealership worked tirelessly and long to get the best deal and product for me.
Jess M.
Rating:

Credit Union Comments:
It was very good. Easy for me to get pre-approved and get the actual loan

Dealer Visited: Joseph Airport Toyota
Dealer Sales Rep:
Dealer Comments: Very good. Provided good information. No hassles.
Terry H.
Rating:

Credit Union Comments:
third Car I bought thru credit union....so I like my credit union

Dealer Visited: Joseph Airport Hyundai
Dealer Sales Rep:
Dealer Comments: Car sales was friendly, helpful
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