Karen &.
Rating:

Credit Union Comments:
Always friendly and helpful

Dealer Visited: Toyota on Nicholasville Superstore
Dealer Sales Rep: Lawrence Conn
Dealer Comments: Friendly, helpful
Daquan C.
Rating:

Credit Union Comments:
They were extremely helpful as always.

Dealer Visited: Don Franklin Lexington Nissan
Dealer Sales Rep: John Berry
Dealer Comments: Very helpful. They made the process very easy in picking and purchasing my new vehicle. I was very satisfied with my experience.
Brian W.
Rating:

Credit Union Comments:
Well. There is a reason I have been a member for 15years. It must be ok.

Dealer Visited: Strong Auto
Dealer Sales Rep: Matthew Cornett
Dealer Comments: They were great. I'd recommend not return
William C.
Rating:

Credit Union Comments:
Rebecca was very helpful and responsive

Dealer Visited: Rod Hatfield Chevrolet
Dealer Sales Rep: David Austin
Dealer Comments: Overall a good experience but buying a vehicle always takes much too much time hanging around in the dealership
Sacha P.
Rating:

Credit Union Comments:


Dealer Visited: Don Franklin Lexington Hyundai
Dealer Sales Rep: Quinn Kennedy
Dealer Comments:
Brenda &.
Rating:

Credit Union Comments:
Jon Webber is excellent! Kind, efficient, knowledgeable.

Dealer Visited: Toyota South
Dealer Sales Rep: James Reynolds
Dealer Comments: For the most part, our experience was good. They were very slow to get the repairs done as promised.
Raymond &.
Rating:

Credit Union Comments:


Dealer Visited: Don Franklin Nicholasville Hyundai
Dealer Sales Rep: Courtney Treadway
Dealer Comments: She helped us find exactly what we were looking for and did not pusb us to buy something iut of our budget.
Dustin B.
Rating:

Credit Union Comments:
Paul Miller and UKFCU have helped us with all of our loans and we enjoy working with them. We are glad to be members as they have always made our needs a top priority.

Dealer Visited: Don Franklin Lexington Buick GMC
Dealer Sales Rep: Tom Appleton Jr
Dealer Comments: We found the customer service experience lacking and we decided to go with another dealership.
Jonathan M.
Rating:

Credit Union Comments:


Dealer Visited: Paul Miller Ford Mazda
Dealer Sales Rep: Austyn Goodwin
Dealer Comments:
Linda L.
Rating:

Credit Union Comments:
Happy with the customer service and will recommend to my friends

Dealer Visited: Don Franklin Lexington Nissan
Dealer Sales Rep: Eric Smith
Dealer Comments: Happy with vehicle
Zackary &.
Rating:

Credit Union Comments:
Best Bank in Lexington

Dealer Visited: Strong Auto
Dealer Sales Rep: Alan Scanlon
Dealer Comments: Awesome Customer Service, however had to go back in multiple time to sign paperwork that was forgotten at the initial sale.
Ashley C.
Rating:

Credit Union Comments:


Dealer Visited: Don Franklin Lexington Hyundai
Dealer Sales Rep: Jacob Sonnentag
Dealer Comments: They were helpful and easy to work with
Christopher &.
Rating:

Credit Union Comments:
Love UKFCU

Dealer Visited: Gates Hyundai
Dealer Sales Rep: Chris Manley?
Dealer Comments: Second car we have purchased from them. They are reasonable.
Joey T.
Rating:

Credit Union Comments:
Friendly, helpful and efficient

Dealer Visited: Glenn's Freedom CDJR
Dealer Sales Rep: Jamal Walker
Dealer Comments: Salesman Nick, did a good job
Carlottie &.
Rating:

Credit Union Comments:
Credit Union branch is great, I emailed Amber Hall with my issues and she told me what I needed to do.... Rep at the dealership didn't appear to work on behalf of the member, felt more like working for the dealership to make a deal.. Will never use the rep at a dealership again.. I will work directly with credit union branch only....

Dealer Visited: Sutherland Chevrolet
Dealer Sales Rep: Denver Eades
Dealer Comments: Salesman didn't follow up on missing DVD remotes for our truck.. He said the previous owner was going to look for remote but the salesman never got back with us.. After no response, I text the salesman and ask if I could get previous owner information and was ignored.. I was under impression the previous owner purchased another vehicle from Sutherland and would of been nice to provide more information about the vehicle service history..
Carol B.
Rating:

Credit Union Comments:
I LOVE UKFCU!!!!!!

Dealer Visited: Toyota on Nicholasville Superstore
Dealer Sales Rep: Steve Jennings
Dealer Comments: Easy and pleasant transaction since it was an unexpected purchase.
Gary L.
Rating:

Credit Union Comments:
Great experience

Dealer Visited: Don Franklin Lexington Nissan
Dealer Sales Rep: Brandon Rye
Dealer Comments: Great experience
Ashley &.
Rating:

Credit Union Comments:
Always good and very helpful.

Dealer Visited: Glenn's Freedom CDJR
Dealer Sales Rep: Steve Byrnes
Dealer Comments: Good except had to argue with them about fixing something they didn’t tell me about.
Natasha S.
Rating:

Credit Union Comments:


Dealer Visited: Don Franklin Lexington Nissan
Dealer Sales Rep: Eric Smith
Dealer Comments:
James &.
Rating:

Credit Union Comments:
UKFCU provides excellent customer service and interest rates that are hard to beat.

Dealer Visited: Default
Dealer Sales Rep: Dicky Reeder
Dealer Comments: Larry provided excellent customer service.
Jeffrey C.
Rating:

Credit Union Comments:
Marie is always great to work with. I like how easy and fast the process is.

Dealer Visited: Glenn's Freedom CDJR
Dealer Sales Rep: Brandon Campbell
Dealer Comments: Everyone involved did a great job.
Laura &.
Rating:

Credit Union Comments:
We like ukfcu. Never a problem with any of the services.

Dealer Visited: Jack Kain Ford
Dealer Sales Rep: Jacob Jones
Dealer Comments: Good service, no pressure.
Ashley &.
Rating:

Credit Union Comments:
They are knowledgeable and very helpful.

Dealer Visited: Strong Auto
Dealer Sales Rep: Jon Ellis
Dealer Comments: They were friendly, honest, and efficient.
Garrett &.
Rating:

Credit Union Comments:
We love UK credit union. Always very helpful.

Dealer Visited: Strong Auto
Dealer Sales Rep: Jackie Allen
Dealer Comments: It was very nice. They were very helpful
David W.
Rating:

Credit Union Comments:
None

Dealer Visited: Glenn Ford Lincoln
Dealer Sales Rep: Alex Knight
Dealer Comments: Good Experience
Shannon S.
Rating:

Credit Union Comments:
Always great, especially Michelle

Dealer Visited: Strong Auto
Dealer Sales Rep: Jackie Allen
Dealer Comments: Good Price
James R.
Rating:

Credit Union Comments:
Always friendly and help. I would do more with UKFCU is the electronic banking allowed free transfer between other banks.

Dealer Visited: Toyota on Nicholasville Superstore
Dealer Sales Rep: Tyler Turner
Dealer Comments: Excellent experience. Great customer service.
Denisha J.
Rating:

Credit Union Comments:
It was professional, fast & a positive experience .

Dealer Visited: Don Franklin Lexington Nissan
Dealer Sales Rep: James Anderson
Dealer Comments: Gary was very helpful & professional. He asked the right questions about what I wanted in a vehicle. He didn't try to push or rush a sale. The car he brought out for the test drive was every thing I wanted & more. It was also the vehicle that I purchased.
Michael A.
Rating:

Credit Union Comments:
While Tyler was very helpful, I felt there was information regarding car shopping that was withheld such as establishing where and how the cost of both Life Insurance and Gap Insurance is acquired and the options of establishing the purchase through the Credit Union or directly through the dealership.

Dealer Visited: Don Franklin Nicholasville Hyundai
Dealer Sales Rep: Rob Payne
Dealer Comments: Well, it was a Car Dealership. Nobody likes going to them, but you have to.
Gabriela D.
Rating:

Credit Union Comments:
So far everything has been great! They staff is very friendly!

Dealer Visited: Glenn's Freedom CDJR
Dealer Sales Rep: Jeff Hounshell
Dealer Comments: They were very professional and knowledgeable. Not too pushy either.
Kenneth H.
Rating:

Credit Union Comments:


Dealer Visited: Toyota on Nicholasville Superstore
Dealer Sales Rep: CJ Johnson
Dealer Comments: Nice and quick service
Teddy &.
Rating:

Credit Union Comments:
Loved it, the easiest place i have ever done banking business. the people are the difference, very nice

Dealer Visited: Adams Buic/GMC/Truck
Dealer Sales Rep: Jay Mayberry
Dealer Comments: worked really hard and efficient to find the auto we where looking for.
Kellie T.
Rating:

Credit Union Comments:
BEST EXPERIENCE.

Dealer Visited: Toyota South
Dealer Sales Rep: Leah Harris
Dealer Comments: As a single lady, I was very intimidated to go to a car dealership by myself. However, after meeting Leah and the pre approval from UK Credit Union, I no longer have that worry and anxiety. BY FAR THE BEST EXPERIENCE.
Amber &.
Rating:

Credit Union Comments:
My experience at the credit union was very helpful.

Dealer Visited: Paul Miller Ford Mazda
Dealer Sales Rep: Dave Nowlin
Dealer Comments: My experience at the Paul Miller Ford was an amazing. Very helpful and eye opening on buying a car for the first time.
Bernadette B.
Rating:

Credit Union Comments:
Always easy and a pleasure to work with the credit union!

Dealer Visited: Toyota on Nicholasville Superstore
Dealer Sales Rep: Natalie Risavalto
Dealer Comments: Natalie was wonderful and we will send folks her way! The man who helped us with the loan paperwork was terrific as well!
Deepak K.
Rating:

Credit Union Comments:
Credit union is providing great services.it is very quick in processing.

Dealer Visited: Don Franklin Lexington Hyundai
Dealer Sales Rep: Chandler English
Dealer Comments: I got a little trouble with the paperwork otherwise everything was good.
Tammi &.
Rating:

Credit Union Comments:
Good

Dealer Visited: Glenn's Freedom CDJR
Dealer Sales Rep: Kevin Abbott
Dealer Comments: Good
Pati &.
Rating:

Credit Union Comments:
Always very helpful.

Dealer Visited: Strong Auto
Dealer Sales Rep: Matthew Cornett
Dealer Comments: Great experience over all.
Lashawn O.
Rating:

Credit Union Comments:
Candace was extremely helpful and had lots of knowledge about what UKFCU offers.

Dealer Visited: Don Franklin Lexington Hyundai
Dealer Sales Rep: Julio
Dealer Comments: I did not plan to purchase my vehicle from Don Franklin, but Chris was super helpful.
Jackie K.
Rating:

Credit Union Comments:
Debbie was very helpful! I had been dealing with another UKFCU employee for the last 15 years or so and that person had moved to a different location which was not convenient to me so I was concerned that I wouldn't get the same service I had experienced in the past. Turns out my fears were completely unfounded as Debbie walked me through the process which turned out to be PAINLESS!!!

Dealer Visited: Don Franklin Lexington Hyundai
Dealer Sales Rep: Michael Vescig
Dealer Comments: I was actually dreading the process but it turned out to be a very pleasant experience.
Paul K.
Rating:

Credit Union Comments:
As always (note: I have been a member for 37 years), problem-free and pleasant.

Dealer Visited: Toyota on Nicholasville Superstore
Dealer Sales Rep: Carlos Bonman
Dealer Comments: Pleasant experience overall. Carlos Bowman was knowledgeable and easy to work with.
Alexander &.
Rating:

Credit Union Comments:
Our experience at the Credit Union was extremely good. Moya was super helpful.

Dealer Visited: Glenn's Freedom CDJR
Dealer Sales Rep: Dustin Moore
Dealer Comments: Overall, we had a good experience. However, the guy who helped us really did't know what he was doing and we had to resign our paperwork three or four times because he made mistakes.
Aryana B.
Rating:

Credit Union Comments:
I love UK credit union.0

Dealer Visited: Not Informed
Dealer Sales Rep: Carla Valencia
Dealer Comments: Easy buying experience. Helpful with trade ins.
Amanda &.
Rating:

Credit Union Comments:
Credit unit is wonderfu to work with, very easy process to get auto loan

Dealer Visited: Don Franklin Lexington Buick GMC
Dealer Sales Rep: Eric Smith
Dealer Comments: easy to work with
Rick D.
Rating:

Credit Union Comments:
The University of Kentucky Federal Credit Union is wonderful! The staff members are always nice and helpful.

Dealer Visited: Sutherland Chevrolet
Dealer Sales Rep: Chuck Blankenship
Dealer Comments: It was great! Everything went very smoothly.
Amael &.
Rating:

Credit Union Comments:
excellent service

Dealer Visited: Toyota on Nicholasville Superstore
Dealer Sales Rep: Tom Richey
Dealer Comments:
Andrea C.
Rating:

Credit Union Comments:
I love the UK credit union..

Dealer Visited: Toyota South
Dealer Sales Rep: Leah Harris
Dealer Comments: Leah was great to work with. They didn't have the extra key and I am having to drive back up so that is a bit inconvient.
Daniel M.
Rating:

Credit Union Comments:
Very helpful

Dealer Visited: Strong Auto
Dealer Sales Rep: Luis Padilla
Dealer Comments: Very nice, friendly and helpful.
David W.
Rating:

Credit Union Comments:
No complaints, but wish there was a branch on the north side of Lexington or in Georgetown.

Dealer Visited: Toyota on Nicholasville Superstore
Dealer Sales Rep: Ian Moller
Dealer Comments: Perfect
Jeremy S.
Rating:

Credit Union Comments:
No specific comments overall it went well

Dealer Visited: Adams Buic/GMC/Truck
Dealer Sales Rep: Kenneth Joseph
Dealer Comments: It was fine, the approval letter I received from the UKFCU branch made it so I could buy the car even during a time when the bank was closed
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